More on Outsourcing & Customer Service in IndiaApril 15, 2008 at 1:51 am | Posted in Consumer Issues, corporate bullys, crooks & liars, Current Events | 8 Comments
Tags: customer service, customer service and tech support in India, India, NAFTA
The other day a friend emailed the following joke:
FINALLY, SOMEONE HAS CLEARED THIS UP FOR ME…. For centuries, Hindu women have worn a dot on their foreheads. Most of us have naively thought this was connected with marriage or religion, but the Indian Embassy in Washington , DC has recently revealed the true story…
When a Hindu woman gets married, she brings a dowry into the union. On her wedding night, the husband scratches off the dot to see whether he has won a convenience store, a gas station, a donut shop or a motel in the United States . If nothing is there, he must take a job in India answering telephones giving technical advice.
Now you know.
As I was reading the second paragraph I thought how typically stereotypical…until I got to the line about answering telephones which made me laugh out loud. I received this joke the same day the following comment was posted on one of my older rants in which I suggest the country name be changed from India to Customer Service.
If India changes its name to Customer Service, the US of A should change its name to the United States of stoned XBOX-playing McDonalds meat-flippers and crack whores infested with genital herpes working the corner of Main Street to pay for their Customer Support call to India. Comment by Arunabh Das Sharma
This was not the only person, with an Indian sounding name, who took offense at what I wrote. If you read the post you will see that I am blasting customer service in general, some of it in the good old U.S.A. My comments on the quality (lack thereof) of Indian customer service and tech support personnel are based on my personal experience and more often that not, it sucks. Unlike Arunabh Das Sharma I am not speaking ill of Indian people in general, I am talking about how poorly equipped individuals are (the few left here and abroad) to provide the service for which they are being paid. My remarks are more a comment on corporate America bilking its consumers by selling expensive products and providing sub-standard support once they have our money in their greedy pockets. I blame the American companies who turn this function over to Indian call centers and don’t investigate or monitor the employee qualifications, level of training, or the quality of service these centers provide.
Outsourcing is cheaper than hiring and providing proper training for locals, a practice I find despicable. With more and more jobs being outsourced and the maquiladoras (thanks NAFTA) more and more Americans are left without jobs. So I would ask these corporations; who will be left with enough money to buy your products and do you even care? Because the bottom line really is that as a result of cheap foreign labor, corporate profits rise, or more likely the obscenely huge salaries of greedy top executives. So if your company goes belly up (and for some strange reason the government doesn’t bail you out) no biggie. You’ve had a good run as CEO making millions every year (not including the perks) so I’m guessing you’re set for life. What a pity you have to see those dirty American peasants in the streets, scrambling to meet the basic needs of their families, from your stretch limo on the way to your private jet.