Customer Service « Honjii’s Harangues

Customer Service

February 20, 2007 at 1:21 am | In Consumer Issues, Consumer Rants, Current Events, Miscellaneous, modern trends, rants, social comment, stupidity |

I previously wrote about customer service, or lack of it. I concluded that with all the outsourcing to India that country’s name should be changed to customer service. Now I think all customer service should be changed to customer aggravation, or customer irritation. I guess it’s possible that the employees receive incentives based on who can drive the highest number of callers crazy each day.

I’ve noticed that no matter where I call, the recording always starts our with, “Please listen carefully as our options have changed.” Usually it’s the first time I’ve called, so how would I know? And does it really make any difference? It just makes the time I have to listen to a recording that much longer.

I’m done, just blowing off steam as I, after listening and waiting, spoke to a completely incompetent, useless, human who could not answer an extremely simple question, no matter how many ways I re-phrased it.

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